Refund policy
RETURN AND REFUND POLICY
Effective Date: August 26, 2026
Rivington is operated by JDW Logistics Inc. We carefully review every eligible product issue and are committed to providing an appropriate resolution when an item arrives defective, damaged, or incorrect.
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ALL SALES ARE FINAL
Except where otherwise required by applicable law, all sales are final.
We do not accept returns, refunds, or exchanges for:
• Change of mind;
• Ordering the wrong size, color, style, or quantity;
• Fit or comfort preferences;
• Products that the customer no longer wants;
• Minor color differences caused by lighting, photography, or screen settings;
• Normal wear and tear;
• Products damaged through misuse, improper care, accidents, alterations, or unauthorized repairs;
• Products marked as final sale.
Please review the product description, available images, measurements, size information, shipping address, and order details carefully before completing your purchase.
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DEFECTIVE, DAMAGED, OR INCORRECT ITEMS
We will review claims involving products that:
• Arrive with a manufacturing defect;
• Arrive damaged;
• Are materially different from the item ordered; or
• Are the wrong product, size, color, or variation due to an error in fulfillment.
For purposes of this policy, a product damaged before or during delivery may be treated as a defective product.
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REPORTING A PROBLEM
Please contact us as soon as possible after receiving your order, preferably within seven calendar days of delivery.
Send your claim to:
Email: omobevotibu248@gmail.com
Phone: 847-244-0851
Your message should include:
• Your full name;
• Order number;
• A clear explanation of the problem;
• Clear photographs or videos showing the item and the issue;
• A photograph of the shipping label;
• Photographs of the external packaging if the shipment arrived damaged.
Keep the product, original packaging, shipping materials, labels, and accessories until our review is complete. Failure to provide sufficient evidence may prevent us from verifying the claim.
The preferred seven-day reporting period does not limit any non-waivable rights available under applicable law.
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CLAIM REVIEW
Each claim is reviewed individually. Submitting a claim does not automatically guarantee a refund or replacement.
We may request additional photographs, videos, measurements, information, or other evidence reasonably necessary to evaluate the issue.
If we confirm that the item is defective, damaged, or incorrect, we may offer one of the following remedies, as appropriate:
• A replacement;
• Reshipment of the correct item;
• A full or partial refund;
• Another remedy required by applicable law.
The appropriate resolution will depend on product availability, the nature of the problem, and applicable consumer protection laws.
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AUTHORIZED RETURNS
Do not send a product back without receiving return instructions from us.
Returns sent without prior authorization may be refused, delayed, or sent to an incorrect facility. The address shown on the original parcel may not be the authorized return address.
If a return is required for a confirmed defective, damaged, or incorrect item, we will provide the correct return address and instructions. When the problem is confirmed as our error or a qualifying product defect, Rivington will arrange or reimburse reasonable return shipping as appropriate.
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REFUNDS
Approved refunds will be issued to the original payment method whenever possible.
After a refund is issued, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account. This processing period is controlled by the financial institution and not by Rivington.
Original shipping charges are non-refundable unless the order qualifies due to a confirmed defect, damage, fulfillment error, or applicable law.
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ORDER CANCELLATIONS
Orders may only be canceled if the cancellation request is received and processed before the order enters fulfillment.
Because orders may be forwarded to our fulfillment partners shortly after purchase, we cannot guarantee that a cancellation or modification request will be approved.
Once an order has been processed or shipped, it cannot be canceled because of a change of mind.
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CHARGEBACKS
Please contact us before initiating a payment dispute so that we have an opportunity to investigate and resolve the matter.
Nothing in this section limits any legal rights you may have through your bank, payment provider, or applicable law.
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CONSUMER RIGHTS
Nothing in this policy excludes, restricts, or modifies any right or remedy that cannot legally be excluded under applicable federal or state law.
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CONTACT
Rivington
Operated by JDW Logistics Inc.
1927 Cobblestone Dr
Carpentersville, Illinois 60110
United States
Email: omobevotibu248@gmail.com
Phone: 847-244-0851