Shipping policy

SHIPPING POLICY

Effective Date: August 26, 2026

This Shipping Policy explains the processing, delivery, and tracking procedures for orders placed with Rivington, operated by JDW Logistics Inc.

  1. SHIPPING DESTINATIONS

We currently ship to eligible addresses within the United States.

Certain products or locations may be unavailable due to carrier, supplier, legal, or logistical restrictions.

  1. ORDER PROCESSING

Orders normally require 2–5 business days for processing before shipment.

Processing includes payment verification, fraud screening, order preparation, quality checks, and transfer to the applicable shipping carrier.

Business days are Monday through Friday, excluding federal holidays and other recognized carrier or warehouse closures.

Processing time is separate from delivery time.

  1. ESTIMATED DELIVERY

After processing and shipment, estimated delivery is:

7–15 business days.

The total estimated time from order placement to delivery is therefore approximately:

9–20 business days.

These are good-faith estimates and not guaranteed delivery dates. Weather, carrier disruptions, high-volume periods, customs or security inspections, inventory issues, natural disasters, incorrect addresses, and other circumstances may affect delivery.

  1. ORDER TRACKING

When tracking information becomes available, it will generally be sent to the email address provided at checkout.

Tracking information may require several business days to update after the shipping label is created. A label being created does not always mean the carrier has completed its first physical scan.

  1. MULTIPLE PACKAGES

We may use different suppliers, warehouses, or fulfillment facilities. As a result, products from the same order may:

• Be shipped separately;
• Have different tracking numbers;
• Arrive on different dates.

You will not be charged additional shipping fees solely because we divide an order into multiple packages.

  1. SHIPPING DELAYS

If we cannot ship within the promised or applicable period, we will notify you and provide available options as required by law. These options may include agreeing to a revised shipment date or canceling the affected order for a refund.

Please contact us if your order has not arrived after the estimated delivery period. We will review the tracking information and, where appropriate, contact the carrier or fulfillment partner.

  1. ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address, including:

• Full recipient name;
• Street number and street name;
• Apartment, suite, or unit number;
• City, state, and ZIP code;
• Valid email address and telephone number.

Contact us immediately if an address is incorrect. We cannot guarantee changes after an order enters fulfillment.

Rivington is not responsible for delays, failed deliveries, or additional costs caused by inaccurate or incomplete information provided by the customer.

  1. RETURNED, REFUSED, OR UNCLAIMED PACKAGES

If a package is returned because the address was incorrect, delivery was refused, or the package was not claimed, please contact us.

Reshipping may require payment of additional shipping charges unless the delivery failure resulted from our confirmed error.

A refused or unclaimed package does not automatically qualify for a refund.

  1. PACKAGES MARKED DELIVERED

If tracking shows “delivered” but you cannot locate the parcel:

• Check around the delivery location;
• Ask household members, neighbors, building staff, or reception;
• Review any delivery photograph or carrier notice;
• Wait until the end of the delivery day;
• Contact the carrier for further details;
• Then contact Rivington if the package remains missing.

We will assist with reasonable carrier inquiries, but a carrier’s confirmed delivery record may affect the remedies available.

  1. LOST OR DAMAGED SHIPMENTS

Report a potentially lost or damaged shipment as soon as possible by emailing omobevotibu248@gmail.com.

Include your order number, tracking number, a description of the issue, and photographs of damaged packaging or merchandise when applicable.

Do not discard damaged products, packaging, labels, or shipping materials until the claim has been reviewed.

  1. ORDER CHANGES AND CANCELLATIONS

We will attempt to process cancellation or modification requests received before fulfillment begins, but approval is not guaranteed.

Once an order has been processed or shipped, it generally cannot be canceled or redirected.

  1. SHIPPING CHARGES AND TAXES

Any applicable shipping charges and taxes will be displayed at checkout.

Customers will not be required to pay undisclosed mandatory charges after placing an order, except costs resulting from customer-requested changes, inaccurate delivery information, or other circumstances clearly authorized by the customer.

  1. CONTACT

Rivington
Operated by JDW Logistics Inc.
1927 Cobblestone Dr
Carpentersville, Illinois 60110
United States

Email: omobevotibu248@gmail.com
Phone: 847-244-0851